Where and when is the examination offered?
The certification exam is offered on a continual basis at computer-based testing centers throughout the world, online via an online-proctored experience.
After your CAP-Expert or aCAP application is approved and the exam fee paid, candidates will receive an "Authorized to Test" email from the exam provider withinin 3 business days with instructions for scheduling the exam. If you do not receive this emal please reach out to support+informs@prolydian.com.
INFORMS complies with the Americans with Disabilities Act (ADA). INFORMS strives to ensure that no individual with a documented disability is deprived of the opportunity to take the certification exam solely by reason of that disability provided that reasonable special accommodations can be made.
To request special accommodations, candidates must complete the INFORMS Certification Exam Special Accommodations form. The form includes a statement of the disability and a space for verification by a medical or mental health professional. Candidates must provide all documentation with their application and fees at least 45 days prior to a desired exam date. INFORMS also requires that applicants notify INFORMS of any requests for special accommodations prior to scheduling the exam.
CAP/aCAP exams are delivered through Prolydian and utilizes ProctorU/Meazure proctoring services. There are both online and in-person options to sit for the exam. Their network utiizes 1,100+ testing centers in 120 countries to securely proctor in-person and online exams worldwide.
Info on ProctorU/Meazure Testing Center LocationsShould the need arise to reschedule your exam, candidates must do so through their Prolydian profile at least 48 hours prior to their scheduled exam date, except in cases of emergency (examples of such can be found in the FAQs section below). Candidates doing so will have their exam rescheduled at no additional cost. Cancellations less than 48 hours
Access Your Prolydian ProfileThe CAP-Expert exam is a written exam composed of 115 multiple-choice questions (100 scored questions plus 15 unscored questions), each with four possible answers. There is only one correct answer for each question. Candidates are given three hours to complete the exam.
Take your time while reading the exam questions. If necessary, read each question two or three times. You will have, on average, nearly two minutes per question.
If you start to feel fatigued, taking short breaks can help. You’re encouraged to use the full three hours to complete the exam.
Remember to pace yourself. We recommend that you set goals for completing a certain number of questions over a given increment of time – for instance, 35-40 questions each hour.
Answer the questions in order. Failing to do so may increase the likelihood that you forget to complete some exam questions.
There is no benefit to skipping questions on the exam. Each blank question will be counted as an incorrect answer.
It can be useful to employ test-taking strategies such as eliminating incorrect answer choices first and relying on your initial impressions rather than second-guessing answers.
Where and when is the examination offered?
The certification exam is offered on a continual basis at computer-based testing centers throughout the world, online via an online-proctored experience.
How do I schedule the exam?
To schedule the computer based exam:
How can I reschedule or cancel my exam?
Candidates wishing to reschedule/cancel their exam must do so through Prolydian profile at least 48 hours prior to their scheduled exam date. Candidates doing so will have their exam rescheduled at no additional cost. Candidates who cancel less than 48 hours prior or miss their exam time forfeit their exam attempt and exam fees.
Refunds less a $100 processing fee are available prior to the candidate's eligibility expiration and within 90 days of exam payment. Candidates that cancel their exams less than two business days before their scheduled exam date will not receive a refund.
What to expect before my exam begins?
For onsite exams at a testing center:
On the day of your exam
General Instructions
Exam security:
Exam security is a serious matter. In addition to leaving all personal items outside of the exam room, candidates may be asked to turn pockets inside out as well as show that nothing is hidden under shirt sleeves or in the hems of pant legs. Also note that most sites record testing sessions. Candidates caught with prohibited items in the exam room risk exam invalidation, disciplinary action, assessment of monetary damages, and/or legal liability. If the proctor determines that you have brought any prohibited items to the exam site, the items may be demanded and held by Meazure Learning testing staff. Meazure Learning reserves the right to review the memory of any electronic device to determine whether any test materials have been photographed or otherwise copied. If the review determines that any test materials are in the memory of any such device, Meazure Learning reserves the right to delete such materials and/or retain them for subsequent disciplinary action. Upon completion of the review and any applicable deletions, Meazure Learning will return your device to you but will not be responsible for the deletion of any materials that may result from the review, whether or not such materials are test materials. By bringing any such device into the test site in violation of Meazure Learning policies, you expressly waive any confidentiality or other similar rights with respect to your device, Meazure Learning's review of the memory of your device, and/or the deletion of any materials. Meazure Learning, the exam site, and the test administration staff are not liable for lost or damaged items brought to the exam site. Any aids for candidates with an injury or disability (e.g., canes, crutches, slings, wheelchairs) may also be inspected. IMPORTANT: The content, including each question, of this examination is the property of the test provider. The examination content is copyrighted and is strictly confidential information. You are strictly prohibited from retaining, copying, distributing, disclosing, discussing, possessing, or receiving any examination content, including even partial questions, by written, electronic, oral, or other form of communication. This includes, but is not limited to, emailing, copying, or printing of electronic files and reconstructing content through memorization and/or dictation before, during, or after the examination. Doing so may result in disciplinary action, assessment of monetary damages, and legal liability. By proceeding further with the examination process, you are acknowledging and agreeing that you understand these restrictions and the consequences if you break these restrictions. If you have questions or concerns about security procedures at your test site, contact Meazure Learning immediately, before your exam date.
Inaccessible test site/reporting room: If more than 15 minutes have passed since the reporting time listed, and the center has not opened or you are unable to locate the proctor, please call the following number and leave a message: (919) 657-6901. Be sure to include your call back number and, if your situation meets the criteria above, your call will be returned within 10 minutes. Messages left at this number for any other situation will not receive a call back. For all other matters, please call (919) 572-6880 Monday through Friday between 8:30 a.m. and 5:30 p.m. ET.
Emergencies:
Exceptions to the cancellation/reschedule policy may be made in the event of a substantiated medical emergency or death in the family. Please contact Prolydian directly at support@proyldian.com or 850-739-8992 for assistance.
Inclement weather:
Please visit https://assessments.meazurelearning.com/mainsite/ibtsites/site_closings.aspx for information about test site closures or delays.
Environmental distractions:
Examination room temperature can be unpredictable; therefore, we suggest that you wear appropriate clothing (e.g., sweatshirt without pockets or a hood or other layered clothing) to help you adapt to a cooler or warmer climate in the examination room.
For online (remote) exams:
Before your exam
Prior to beginning your exam you must complete the ProctorU computer requirements check and download the Guardian Browser. Follow the steps below to do so:
On the day of your exam
Log in 10 minutes prior to the exam. You may want to refresh the screen at the time of the exam.
To access your exam:
Technical Requirements:
Testing Environment Requirements:
If you experience any issues connecting to your proctor or during your exam please contact ProctorU via the Live Chat feature within your ProctorU account OR Call 1-855-772-8678, Option 1.
What happens if I am late to or miss my exam?
Candidates who arrive more than 15 minutes late or fail to arrive for a scheduled exam forfeit their exam fees and their exam attempt.
An emergency caused me to miss my exam! What can I do now?
INFORMS understands that there may be situations when cancellations are required by circumstances beyond the candidate’s control, including:
INFORMS staff will handle these situations on a case-by-case basis. Candidates will be expected to submit written and possibly supporting documentation to avoid a cancellation penalty. In the event of exam cancellation due to inclement weather, power failure, or other unforeseen circumstances that make holding the exam untenable, affected candidates will be able to reschedule at no additional cost.
How can I arrange special accommodations for testing?